Our Guarantee & Warranty - Brennan Roofing Co Dallas

The Brennan Roofing Co Dallas Guarantee

Here’s what our guarantee means, plain and simple: if we put a roof on your Dallas home and something goes wrong with our workmanship within one full year, we come back and fix it at no charge. You get that promise in writing before any work starts. No fine print, no phone tag, no “we’ll see what we can do.” Just a signed piece of paper that says we stand behind what we did. Travis Oakley owns this company, and he signs off on that standard personally. That’s the whole point of the 365-Day Done Right Promise.

Call (903) 499-4441

We know a guarantee is only as good as the company making it. That’s why every Brennan Roofing Co Dallas job runs through the Garrison Standard, a defined process for how work gets done and how it gets checked. Roofs done to standard and inspected like it matters, because it does.

What’s Covered

• Workmanship for one full year. If a repair or installation fails because of how we installed it, we return and fix it free within 365 days of the completed job.
• Written pricing before any work starts. You get a line-item price on paper first, and that number does not move at the door.
• Cleanup and property protection. We treat your yard, landscaping, and driveway like they belong to a neighbor, because they do.
• Background-checked technicians on every call. The person on your roof arrives in uniform, and you know exactly who they are before they climb the ladder.
• A live person answers the phone. No voicemail, no automated system, no callback queue. You call, a human picks up.
• Honest material recommendations. We install GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral products, and we explain your options without pushing you toward the most expensive shingle on the truck.
• The Garrison Code on every job. A defined set of installation and inspection checkpoints that each roof goes through before we call it done.

Our Satisfaction Promise

If you’re not satisfied with the work, we want to hear about it while it’s still fresh, not six months later when water is coming through the ceiling. Call us. Tell us what’s wrong. We’ll send a technician back out to look at it, and if the issue falls under our guarantee, we repair it at no charge. That promise is in writing for one full year from the day the job is completed.

Here’s the process: you call (903) 499-4441, you talk to a live person, and we schedule the return visit. The technician who comes out will inspect the problem against the original work order. If it’s our workmanship, we fix it. If it turns out to be something else, like storm damage from a North Texas hailstorm, we’ll show you exactly what we found and give you a written quote for whatever needs to happen next. No pressure, no games. Travis has been around Dallas roofing long enough to know that a homeowner who gets straight answers tells their neighbors. That’s how this business grows.

Licensed & Insured Backing

A guarantee on paper means nothing if the company behind it can’t back it up. Brennan Roofing Co Dallas is licensed and insured, which matters when someone is working three stories above your driveway. Insurance protects you if something goes wrong on the job site. Licensing means we answer to the state for the work we do. Combined with the 365-Day Done Right Promise, that’s the real safety net: a local company, owned by Travis Oakley, operating under the Garrison Standard, standing behind every shingle we nail down.

What the 365-Day Done Right Promise Actually Says

Let’s be specific, because “guaranteed” gets thrown around a lot in roofing. Here’s exactly what our guarantee states:

• Duration: One full year, 365 days, from the date the job is completed.
• Coverage: Any repair or installation failure caused by our workmanship.
• Cost to you: Zero dollars. No service fee, no labor charge, no materials charge.
• How it’s issued: In writing, on your paperwork, before we ever start the job.
• How it’s honored: You call, we schedule, we return, we fix it. That’s it.

This isn’t buried in a contract appendix. It’s on the front page of your work order where you can see it. Travis believes a guarantee should be impossible to miss, not hidden in legal language.

Why We Put It in Writing

Dallas roofing has a reputation problem, and we all know why. Storms roll through, out-of-town crews show up in rented trucks, and six months later a homeowner discovers their “new roof” was installed over rotted decking. By then, the phone number doesn’t work. We want you to know the difference before you sign anything.

The written guarantee is the difference. A real roofing company has no problem putting a one-year workmanship promise on paper, because they plan on honoring it. A fly-by-night operation won’t put anything in writing, because they plan on being gone by the time problems show up. We’ve been operating under the Garrison Partners standard since 2000, and that standard includes accountability in writing on every single job.

What About Manufacturer Warranties?

Your new roof will likely include manufacturer coverage from whichever brand we install: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, or Boral. Those warranties cover the materials themselves, and their terms vary by product line. We don’t speak for the manufacturers, and we won’t quote warranty years or coverage limits without having the specific product sheet in front of us. What we can tell you: we install to manufacturer specifications, which is what keeps those warranties valid. A warranty is only good if the installation is done correctly, and that’s where our workmanship guarantee picks up.

If you have questions about what a specific shingle line covers, ask us. We’ll pull up the manufacturer documentation and go through it with you before you choose. Real options explained plainly, so you can choose with confidence.

Common Questions About Our Guarantee

Does the guarantee cover storm damage?

No. Our guarantee covers workmanship failures, meaning something we installed or repaired that failed. Hail, wind, falling trees, and other weather events are covered by your homeowners insurance, not by our workmanship guarantee. That said, if storm damage happens within the first year, call us. We’ll inspect, document what we find, and give you a written assessment for your insurance claim.

What if the repair fails a month after you fix it?

That’s exactly what the 365-Day Done Right Promise is for. Call (903) 499-4441, tell us the problem, and we’ll come back and fix it free. The guarantee runs a full year from the original job date, so a repair that fails at month three or month ten is covered the same way.

Do I need to register the guarantee?

No. The guarantee is issued automatically with every job we complete, and it’s in your paperwork from the start. There’s nothing to mail in, nothing to activate online, and no card to lose. Your work order is your guarantee document.

Will the price change once the work starts?

No. The price goes on paper before any work begins, and it does not move at the door. If we find additional damage during the job, like rotted decking under the old shingles, we stop and show you what we found. You get a written price for the additional scope before we proceed. Nothing happens without your sign-off and a number on paper first.

Who do I call if I have a problem with the work?

Call (903) 499-4441. A live person answers, any hour of the day or night. You won’t get a voicemail system or an automated phone tree. You’ll talk to a person who can pull your file and get a technician scheduled.

What to Expect When We Return

If something fails under the guarantee period, here’s what happens when we come back to your Dallas home. A background-checked technician in uniform arrives, reviews the original work order, and inspects the problem area. We explain what we found in plain English, whether it’s a flashing issue, an underlayment problem, or something else. If it’s our workmanship, we fix it that visit or schedule the repair as soon as materials are available. You don’t pay anything for the return visit, the labor, or the materials needed to correct our mistake. That’s the promise, and we keep it.

We also keep records of every job, every material used, and every guarantee issued. So when you call about a repair we made in March, we can look up exactly what we installed and how it was done. That record-keeping is part of the Garrison Code, and it’s why we can honor our guarantee without hesitation or argument.

The Bottom Line

Brennan Roofing Co Dallas is an independently owned Dallas roofing company operating under a named, defined standard. We put prices in writing before work starts. We give every repair and installation a written one-year guarantee. We come back free if we didn’t do it right. And we answer the phone when you call.

If you’re weighing roofing contractors in Dallas, ask each one what they’ll put in writing. Then compare what they say against what we’ve laid out on this page. If you like what you read, call (903) 499-4441 for a free estimate. You’ll get a live person, a straight answer, and a written price before any work begins.

Written by Travis Oakley, Owner at Brennan Roofing Co Dallas, serving Dallas, TX.